[REVIEW BEFORE LAUNCH]
Every sign is cut to order
All sales are final on custom orders. Every piece is cut to order for your name, so we cannot take returns or exchanges for a change of mind. We cut exactly what you type, so please check your spelling, dates and numbers before you order. There is no proof or preview before cutting.
The Made Right Promise
If we make a mistake, we make it right. If your piece arrives damaged, we remake it free.
To make a claim, email support@custommonogrammed.com within 30 days of delivery with your order number and a photo of the problem. If we sent the wrong sign, we email you a return label that we pay for, and your remake ships in 3 to 5 business days.
What the promise does not cover
- A typo or a wrong date or number in the text you entered.
- A change of mind about the size, finish or wording after you order.
Changes after you order
If you spot a mistake in your own text right after ordering, email us straight away with your order number. Cutting starts as orders come in, so we can’t promise to catch it, but if the sign hasn’t been cut yet we’ll fix the text.
Refunds
[NEED: Richard Parkin: whether a refund is offered when a remake is not possible, and how long it takes to appear.]
How to reach us
support@custommonogrammed.com, with your order number. Custom Monogrammed, 2612 Howard Loop, Salado, TX 76571, United States.